Technical Writing

Lantronix product documentation, writer, 2018-2012

I documented IoT hardware and utilities for Lantronix as both HTML and PDF. I used MarkDown, FrameMaker, InDesign, Word, Publisher, and Acrobat.

• SGX 5150 User Guide (PDF) – This was maintained and updated by me based on existing documentation.

TaxCaddy Help Center, writer, 2017-2018
Software Documentation

I wrote the majority of the content in the TaxCaddy Help Center, including feature documentation, release notes, and issue tracking. I review the content regularly to ensure its accuracy, which required me to have a deep understanding of our software and what’s documented. I took over the management of the Help Center in mid-2017. As such, some content was pre-existing.

• Release Notes
• Known Issues

Toshiba Knowledge Base, writer, 2011-2016
Troubleshooting Guides

Toshiba’s support articles in the community Knowledge Base are used for general, non-model specific troubleshooting and information. The Toshiba community, including the Knowledge Base, was taken offline in October 2016. Here you can see a saved .pdf copy of one example. Additional examples can be provided upon request.

• What can I do if my Windows 10 or Windows 8 laptop won’t start?

Toshiba How-To on YouTube, writer and voice actor, 2011-2016
Support Videos

I wrote the scripts for our support videos, which involved drafting, editing, and reviewing with subject matter experts and stakeholders. I usually wrote the scripts from scratch, but sometimes I was provided notes or outlines. I also provided the voice work for all our videos and on-camera presence when needed (usually with just my hands).